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Glossary

Draft order

A draft order is an order you create yourself in the Shopify admin, usually to invoice a customer who cannot check out normally.

Nia Chambers

You build the basket, Shopify emails an invoice, and the customer pays the link.

What it is good for

  • Wholesale and trade, at agreed prices
  • A phone or email order
  • Quoting a custom price without a discount code
  • Taking payment later, on terms

It is the closest thing the core admin has to a sales order, which is why small wholesale operations lean on it.

Watch what it reserves

A draft can hold stock before anyone has paid. That is useful for a genuine order and expensive for a speculative quote, because it takes units out of available inventory that a paying customer could have had.

Check the setting before you start quoting from drafts.

Where it goes wrong

Drafts pile up. Quotes that went nowhere sit there for months holding stock, and unlike an unfulfilled order nothing on the orders screen nags anyone about them.

Read the list monthly and delete the dead ones. The other fault is using drafts as a wholesale system for a real trade business. Once you are managing prices per customer and orders in the hundreds, this is a workaround, and Shopify Plus or a proper B2B app is the tool.

Related terms

Unfulfilled order

An unfulfilled order is one that has been paid for but not yet sent. Its stock is committed and cannot be sold to anyone else.

Available inventory

Also called: On hand vs available

Available inventory is the stock a customer can still buy. It is what you hold on hand, minus what is already promised to other orders.

Shopify POS

Also called: POS Pro

Shopify POS is Shopify's till app for selling in person, sharing one product catalogue and one stock count with the online store.

Stop counting boxes twice

Install the app, scan a delivery and see your stock update in Shopify. It takes about four minutes to set up.